Skip to content

Terms of Service

Effective Date: 18/03/2026

These Terms of Service (“Terms”) govern the use of services provided by LHPG Limited, trading as Launch Point Digital (“Company”, “we”, “our”, or “us”).

By engaging our services, you agree to these Terms.

1. Services

We provide:

  • Website design and redesign

  • Website hosting

  • Website maintenance

  • Search engine optimisation (SEO)

All services are subject to availability and may be modified or discontinued at any time.

2. Project Process & Approval

We operate on a satisfaction-first model:

  • No payment is required until a working website is presented

  • The website will be developed based on agreed requirements

A project is considered approved and complete when:

  • The client confirms approval in writing, or

  • The website meets the agreed specification and is made available for use

Failure to respond within 7 days of delivery will be deemed acceptance.

3. Revisions & Scope Control

  • Reasonable revisions are included within the agreed scope

  • Revisions must relate strictly to the original brief

The following are considered out of scope:

  • New features or functionality

  • Structural redesigns

  • Additional pages not originally agreed

Out-of-scope work will be quoted separately.

We reserve sole discretion in determining scope boundaries.

4. Satisfaction Guarantee

We offer a satisfaction guarantee under the following conditions:

  • We will provide reasonable revisions to meet the agreed specification

  • If we are unable to deliver a website that reasonably meets the agreed brief, the client may decline the project without payment

This guarantee applies only before approval or payment.

5. Payments & Late Payment Rights

  • Payment is due immediately upon project approval

  • No files, access, or ownership rights will be transferred until full payment is received

Under the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to:

  • Charge statutory interest on overdue payments

  • Charge reasonable debt recovery costs

We reserve the right to suspend all services until payment is received.

6. Chargeback & Payment Disputes

By engaging our services, you agree:

  • Not to initiate chargebacks or payment disputes after approval and delivery

  • To contact us first to resolve any issues

In the event of a chargeback:

  • All rights granted to the client are immediately revoked

  • We reserve the right to suspend hosting and disable the website

  • The client remains liable for all outstanding fees and recovery costs

7. Intellectual Property & License

Before Payment

All work remains the exclusive property of Launch Point Digital.

After Full Payment

  • A non-exclusive, non-transferable license is granted for use of the website

  • Ownership transfers only upon full payment

We retain the right to:

  • Showcase work in our portfolio

  • Reuse general frameworks, code, and non-client-specific elements

8. License Revocation

We reserve the right to revoke the website license if:

  • Payment is reversed or disputed

  • Hosting fees are unpaid

  • Terms are violated

Upon revocation:

  • The website may be taken offline

  • Access may be restricted or removed

9. Hosting & Subscription Services

Hosting and maintenance are provided at £95 per month.

By subscribing:

  • You agree to recurring monthly billing

  • Services include hosting, updates, and support

We reserve the right to:

  • Suspend or terminate services for non-payment

  • Remove hosted content after reasonable notice

We are not liable for:

  • Downtime

  • Data loss

  • Security breaches

  • Third-party failures

Clients are responsible for maintaining independent backups unless otherwise agreed.

10. Client Responsibilities

Clients must:

  • Provide accurate and timely information

  • Supply all required content

  • Ensure they hold rights to all materials provided

We are not responsible for delays caused by the client.

11. Project Abandonment

If a client becomes unresponsive for 14 days or more:

  • The project may be considered abandoned

  • We reserve the right to close the project

  • Resumption may require additional fees

12. Third-Party Services

We may use third-party tools, plugins, and services.

We are not responsible for:

  • Third-party outages

  • Pricing changes

  • Compatibility issues

13. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for:

  • Indirect or consequential losses

  • Loss of profit, revenue, or business opportunity

  • Data loss or service interruptions

Total liability is limited to the amount paid for the services.

14. No Guarantees

We do not guarantee:

  • Search engine rankings

  • Traffic or conversions

  • Business outcomes

15. Termination

We may terminate services immediately if:

  • Terms are breached

  • Payment obligations are not met

  • A client behaves abusively or unreasonably

All outstanding fees remain payable.

16. Indemnification

You agree to indemnify and hold harmless LHPG Limited from any claims arising from:

  • Content you provide

  • Use of your website

  • Legal or regulatory violations

17. Governing Law

These Terms are governed by the laws of England and Wales.

18. Contact Information

LHPG Limited (Trading as Launch Point Digital)
Email: Info@launch-point.digital

19. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance.

20. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior agreements.